Client Service/Customer Service Associate, Home Care, Adult Nursing

BAYADA Home Health Care is seeking a dynamic individual to fill the role of a full time Client Service Associate for our Adult Nursing Office located in Dowingtown PA. Are you looking for an exciting opportunity in a fast-growing industry? Do you want to make a difference in people's lives while you grow your career and learn the business?
Here at BAYADA Home Health Care?a leading home health care company?believe that our clients and their families deserve home health care delivered with Compassion, Excellence, and Reliability. Your skills and experience in working with facility health professionals will help clients and their families receive the home health care services they need.
Find out why BAYADA Home Health Care has received the "National Provider's Best of Home Care Award for 2017" and "Forbes Top 50 companies Hiring for Flexible Jobs"!
BAYADA Home Health Care offers the following:
Comprehensive Benefits package
Competitive compensation paid weekly
Continuum growth and developmental opportunities
Flexible work schedule
401K plan with company match
Tuition Reimbursement
As a Client Services Associate you will:
Manage and maintain client and employee compliance
Work closely with both internal and external insurance teams regarding authorizations and billing for services
Assist Client Service Managers with case loads; Develop and maintain individual case loads
Maintain effective fiscal management of caseloads
Partner with clinical managers to provide supervision and support to the field employees
Assist in processing employee payroll and billing weekly
Participate in the recruitment and retention of field staff
Maintain relations and function as facilitator among clients, families, clinical manager, field and office staff and community organizations
Manage and problem solve incoming client and service inquiries
Strategically develop a scheduling plan for clients with applicable staff members
Bachelors Degree required
At least 2 years experience in customer service
At least 1 year supervisory experience strongly desired
Prior healthcare, home care and/or recruiting experience is a plus
Ability to work independently is required
Strong communication and customer service skills required
Proficient in Microsoft computer products including Word, Excel and Outlook
Excellent organizational skills required
Competent in basic PC skills required to perform job functions
Posted Date8/3/2018

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